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Effortless SaaS payments and onboarding with Mollie Connect
Effortless SaaS payments and onboarding with Mollie Connect
Effortless SaaS payments and onboarding with Mollie Connect
Effortless SaaS payments and onboarding with Mollie Connect
Discover how Stardekk, a leading SaaS solution for hotels and B&Bs, optimises payments, onboarding, and processes with Mollie Connect.
Discover how Stardekk, a leading SaaS solution for hotels and B&Bs, optimises payments, onboarding, and processes with Mollie Connect.
Partner:SaaS
+100%
+100%
+100%
User growth since launching Connect
+200%
+200%
+200%
Increase in total payments volume
"Connect helps our customers set up payments extremely quickly. With other solutions, it could take weeks."
"Connect helps our customers set up payments extremely quickly. With other solutions, it could take weeks."
"Connect helps our customers set up payments extremely quickly. With other solutions, it could take weeks."
"Connect helps our customers set up payments extremely quickly. With other solutions, it could take weeks."
Niels Vanden Buverie, Chief Commercial Officer, Stardekk
About Stardekk
Belgian firm Stardekk provides award-winning SaaS products for hotel and bed and breakfast (B&B) operators. Established in 2001 as a web agency, Stardekk now offers a range of hospitality management solutions, including a booking engine, channel manager, and property management system. Today, Stardekk serves over 3,000 customers, primarily in Europe.
Stardekk's solutions help hospitality businesses to simplify operations and deliver exceptional guest experiences. Their user-friendly platforms automate hotel management processes, from online booking to post-checkout interactions. With over six million bookings processed annually and a growing ecosystem of over 400 partners, Stardekk's solutions are indispensable to the hospitality industry.
At the beginning of 2024, the company joined forces with Lighthouse, a leading platform in the travel and hospitality industry. This collaboration integrates Lighthouse's data and artificial intelligence capabilities with Stardekk's extensive distribution network.
About Stardekk
Belgian firm Stardekk provides award-winning SaaS products for hotel and bed and breakfast (B&B) operators. Established in 2001 as a web agency, Stardekk now offers a range of hospitality management solutions, including a booking engine, channel manager, and property management system. Today, Stardekk serves over 3,000 customers, primarily in Europe.
Stardekk's solutions help hospitality businesses to simplify operations and deliver exceptional guest experiences. Their user-friendly platforms automate hotel management processes, from online booking to post-checkout interactions. With over six million bookings processed annually and a growing ecosystem of over 400 partners, Stardekk's solutions are indispensable to the hospitality industry.
At the beginning of 2024, the company joined forces with Lighthouse, a leading platform in the travel and hospitality industry. This collaboration integrates Lighthouse's data and artificial intelligence capabilities with Stardekk's extensive distribution network.
About Stardekk
Belgian firm Stardekk provides award-winning SaaS products for hotel and bed and breakfast (B&B) operators. Established in 2001 as a web agency, Stardekk now offers a range of hospitality management solutions, including a booking engine, channel manager, and property management system. Today, Stardekk serves over 3,000 customers, primarily in Europe.
Stardekk's solutions help hospitality businesses to simplify operations and deliver exceptional guest experiences. Their user-friendly platforms automate hotel management processes, from online booking to post-checkout interactions. With over six million bookings processed annually and a growing ecosystem of over 400 partners, Stardekk's solutions are indispensable to the hospitality industry.
At the beginning of 2024, the company joined forces with Lighthouse, a leading platform in the travel and hospitality industry. This collaboration integrates Lighthouse's data and artificial intelligence capabilities with Stardekk's extensive distribution network.
About Stardekk
Belgian firm Stardekk provides award-winning SaaS products for hotel and bed and breakfast (B&B) operators. Established in 2001 as a web agency, Stardekk now offers a range of hospitality management solutions, including a booking engine, channel manager, and property management system. Today, Stardekk serves over 3,000 customers, primarily in Europe.
Stardekk's solutions help hospitality businesses to simplify operations and deliver exceptional guest experiences. Their user-friendly platforms automate hotel management processes, from online booking to post-checkout interactions. With over six million bookings processed annually and a growing ecosystem of over 400 partners, Stardekk's solutions are indispensable to the hospitality industry.
At the beginning of 2024, the company joined forces with Lighthouse, a leading platform in the travel and hospitality industry. This collaboration integrates Lighthouse's data and artificial intelligence capabilities with Stardekk's extensive distribution network.
The challenge
Things move quickly in the hospitality industry. As a software provider, Stardekk must offer solutions that simplify processes and deliver great customer experiences.
A big challenge for Stardekk was payments. Hotels and B&B guests have varying payment preferences, whether that's when they pay or the methods they use. So, Stardekk needs to help hospitality businesses offer every customer a personalised and flexible payment experience. That includes offering both online and in-person payments, as well as the ability to take a payment and capture the funds at a later date.
Stardekk also needs to help users make the back-end functions of managing their payments and finances – charging additional expenses, exporting reports and reconciling transactions, for example – as effortless as possible.
"Payments are vital to our success,” explains Niels Vanden Buverie, Stardekk’s Chief Commercial Officer (CCO). “Now, travellers are more demanding than ever and guest experience is everything. Hotels and B&Bs therefore need to offer a seamless payment experience across the entire customer journey – from when their guests book until after their stay. Our customers must offer flexibility at every stage so their guests can enjoy their stay without worrying about the payment.
“Since the introduction of PSD2 in 2019, things have shifted on other levels as well. Plus, the hospitality industry is notoriously prone to fraud, chargebacks, no-shows, and late cancellations. In other words, a secure online payment process has become vital to comply with new regulations and guarantee payments."
Stardekk aims to help their users – hotels and B&Bs – provide delightful guest experiences. But they also want to offer their own users a great experience. A vital part of that is the onboarding process. Stardekk wants to make it easy and intuitive for businesses to set up and start using their solutions. They also want to remain compliant and speed up customer onboarding by building regulatory processes, such as 'know your customer' and compliance checks, into the onboarding flow.
"Automating or simplifying processes is really important for our customers and our business,” Niels says. “So, we need a solution that makes daily administrative tasks as easy as possible to save time and resources."
The challenge
Things move quickly in the hospitality industry. As a software provider, Stardekk must offer solutions that simplify processes and deliver great customer experiences.
A big challenge for Stardekk was payments. Hotels and B&B guests have varying payment preferences, whether that's when they pay or the methods they use. So, Stardekk needs to help hospitality businesses offer every customer a personalised and flexible payment experience. That includes offering both online and in-person payments, as well as the ability to take a payment and capture the funds at a later date.
Stardekk also needs to help users make the back-end functions of managing their payments and finances – charging additional expenses, exporting reports and reconciling transactions, for example – as effortless as possible.
"Payments are vital to our success,” explains Niels Vanden Buverie, Stardekk’s Chief Commercial Officer (CCO). “Now, travellers are more demanding than ever and guest experience is everything. Hotels and B&Bs therefore need to offer a seamless payment experience across the entire customer journey – from when their guests book until after their stay. Our customers must offer flexibility at every stage so their guests can enjoy their stay without worrying about the payment.
“Since the introduction of PSD2 in 2019, things have shifted on other levels as well. Plus, the hospitality industry is notoriously prone to fraud, chargebacks, no-shows, and late cancellations. In other words, a secure online payment process has become vital to comply with new regulations and guarantee payments."
Stardekk aims to help their users – hotels and B&Bs – provide delightful guest experiences. But they also want to offer their own users a great experience. A vital part of that is the onboarding process. Stardekk wants to make it easy and intuitive for businesses to set up and start using their solutions. They also want to remain compliant and speed up customer onboarding by building regulatory processes, such as 'know your customer' and compliance checks, into the onboarding flow.
"Automating or simplifying processes is really important for our customers and our business,” Niels says. “So, we need a solution that makes daily administrative tasks as easy as possible to save time and resources."
The challenge
Things move quickly in the hospitality industry. As a software provider, Stardekk must offer solutions that simplify processes and deliver great customer experiences.
A big challenge for Stardekk was payments. Hotels and B&B guests have varying payment preferences, whether that's when they pay or the methods they use. So, Stardekk needs to help hospitality businesses offer every customer a personalised and flexible payment experience. That includes offering both online and in-person payments, as well as the ability to take a payment and capture the funds at a later date.
Stardekk also needs to help users make the back-end functions of managing their payments and finances – charging additional expenses, exporting reports and reconciling transactions, for example – as effortless as possible.
"Payments are vital to our success,” explains Niels Vanden Buverie, Stardekk’s Chief Commercial Officer (CCO). “Now, travellers are more demanding than ever and guest experience is everything. Hotels and B&Bs therefore need to offer a seamless payment experience across the entire customer journey – from when their guests book until after their stay. Our customers must offer flexibility at every stage so their guests can enjoy their stay without worrying about the payment.
“Since the introduction of PSD2 in 2019, things have shifted on other levels as well. Plus, the hospitality industry is notoriously prone to fraud, chargebacks, no-shows, and late cancellations. In other words, a secure online payment process has become vital to comply with new regulations and guarantee payments."
Stardekk aims to help their users – hotels and B&Bs – provide delightful guest experiences. But they also want to offer their own users a great experience. A vital part of that is the onboarding process. Stardekk wants to make it easy and intuitive for businesses to set up and start using their solutions. They also want to remain compliant and speed up customer onboarding by building regulatory processes, such as 'know your customer' and compliance checks, into the onboarding flow.
"Automating or simplifying processes is really important for our customers and our business,” Niels says. “So, we need a solution that makes daily administrative tasks as easy as possible to save time and resources."
The challenge
Things move quickly in the hospitality industry. As a software provider, Stardekk must offer solutions that simplify processes and deliver great customer experiences.
A big challenge for Stardekk was payments. Hotels and B&B guests have varying payment preferences, whether that's when they pay or the methods they use. So, Stardekk needs to help hospitality businesses offer every customer a personalised and flexible payment experience. That includes offering both online and in-person payments, as well as the ability to take a payment and capture the funds at a later date.
Stardekk also needs to help users make the back-end functions of managing their payments and finances – charging additional expenses, exporting reports and reconciling transactions, for example – as effortless as possible.
"Payments are vital to our success,” explains Niels Vanden Buverie, Stardekk’s Chief Commercial Officer (CCO). “Now, travellers are more demanding than ever and guest experience is everything. Hotels and B&Bs therefore need to offer a seamless payment experience across the entire customer journey – from when their guests book until after their stay. Our customers must offer flexibility at every stage so their guests can enjoy their stay without worrying about the payment.
“Since the introduction of PSD2 in 2019, things have shifted on other levels as well. Plus, the hospitality industry is notoriously prone to fraud, chargebacks, no-shows, and late cancellations. In other words, a secure online payment process has become vital to comply with new regulations and guarantee payments."
Stardekk aims to help their users – hotels and B&Bs – provide delightful guest experiences. But they also want to offer their own users a great experience. A vital part of that is the onboarding process. Stardekk wants to make it easy and intuitive for businesses to set up and start using their solutions. They also want to remain compliant and speed up customer onboarding by building regulatory processes, such as 'know your customer' and compliance checks, into the onboarding flow.
"Automating or simplifying processes is really important for our customers and our business,” Niels says. “So, we need a solution that makes daily administrative tasks as easy as possible to save time and resources."
The solution
To modernise their payment and onboarding processes, Stardekk turned to Mollie Connect. They chose Connect due to its reliability, flexibility, and ease of use.
Here's how Connect helps Stardekk:
Online payments: Connect helps Stardekk users accept online payments with 30+ leading and local payment methods – all through one integration.
Seamless onboarding: With Connect, Stardekk can automate onboarding to simplify workflows and sign users up in minutes. Connect also handles all their know your customers (KYC) and compliance requirements during the onboarding flow.
In-person payments: Stardekk users can offer quick and easy contactless payments with the Mollie Terminal.
Centralised data and reporting: With the Mollie Dashboard, both Stardekk and their users have one hub to manage payments, access real-time insights, export reports, and streamline accounting.
Split authorisation and capture: Connect helps Stardekk users take credit card payments and only capture – or collect – the funds at a later date. This gives guests more flexibility when making and paying for bookings.
The solution
To modernise their payment and onboarding processes, Stardekk turned to Mollie Connect. They chose Connect due to its reliability, flexibility, and ease of use.
Here's how Connect helps Stardekk:
Online payments: Connect helps Stardekk users accept online payments with 30+ leading and local payment methods – all through one integration.
Seamless onboarding: With Connect, Stardekk can automate onboarding to simplify workflows and sign users up in minutes. Connect also handles all their know your customers (KYC) and compliance requirements during the onboarding flow.
In-person payments: Stardekk users can offer quick and easy contactless payments with the Mollie Terminal.
Centralised data and reporting: With the Mollie Dashboard, both Stardekk and their users have one hub to manage payments, access real-time insights, export reports, and streamline accounting.
Split authorisation and capture: Connect helps Stardekk users take credit card payments and only capture – or collect – the funds at a later date. This gives guests more flexibility when making and paying for bookings.
The solution
To modernise their payment and onboarding processes, Stardekk turned to Mollie Connect. They chose Connect due to its reliability, flexibility, and ease of use.
Here's how Connect helps Stardekk:
Online payments: Connect helps Stardekk users accept online payments with 30+ leading and local payment methods – all through one integration.
Seamless onboarding: With Connect, Stardekk can automate onboarding to simplify workflows and sign users up in minutes. Connect also handles all their know your customers (KYC) and compliance requirements during the onboarding flow.
In-person payments: Stardekk users can offer quick and easy contactless payments with the Mollie Terminal.
Centralised data and reporting: With the Mollie Dashboard, both Stardekk and their users have one hub to manage payments, access real-time insights, export reports, and streamline accounting.
Split authorisation and capture: Connect helps Stardekk users take credit card payments and only capture – or collect – the funds at a later date. This gives guests more flexibility when making and paying for bookings.
The solution
To modernise their payment and onboarding processes, Stardekk turned to Mollie Connect. They chose Connect due to its reliability, flexibility, and ease of use.
Here's how Connect helps Stardekk:
Online payments: Connect helps Stardekk users accept online payments with 30+ leading and local payment methods – all through one integration.
Seamless onboarding: With Connect, Stardekk can automate onboarding to simplify workflows and sign users up in minutes. Connect also handles all their know your customers (KYC) and compliance requirements during the onboarding flow.
In-person payments: Stardekk users can offer quick and easy contactless payments with the Mollie Terminal.
Centralised data and reporting: With the Mollie Dashboard, both Stardekk and their users have one hub to manage payments, access real-time insights, export reports, and streamline accounting.
Split authorisation and capture: Connect helps Stardekk users take credit card payments and only capture – or collect – the funds at a later date. This gives guests more flexibility when making and paying for bookings.
The results
Stardekk says that using Mollie Connect has helped them streamline operations and offer their users a better experience than ever. The integration was easy to implement and user-friendly, making the whole process smooth and efficient. Here are a few key results:
Customer growth: By allowing Stardekk to quickly and easily onboard customers, Connect has helped them double their total users in under a year.
Transaction volume: Stardekk tripled the total volume of payments processed through Mollie Connect in the same period. They say that growth is down to the seamless and bespoke payment experience their users can now offer guests.
Efficiency and customer satisfaction: Mollie Connect’s seamless integration and user-friendly interface have streamlined payment processes for Stardekk users. With fewer manual procedures and faster transaction processing, Stardekk now offers users improved efficiency and a superior guest experience.
"Connect helps our customers set up payments extremely quickly,” Niels explains. “With other solutions, it could take weeks, but with Connect, our customers can onboard very quickly and access all the payment methods and options they need. We never have any payment complaints, which tells you all you need to know. And because of that, we also don't need our own in-house support specialists, reducing costs for our business."
Niels says that Connect is essential to Stardekk’s future growth plans. It will help them to solve challenges, expand into new markets, and enhance the payment experience for users.
"We feel like we're growing with Mollie,” Niels says. “We’re exploring opportunities together to help us stay at the forefront of our industry. It's great to have a really rewarding partnership and product experience. I am excited about what the future holds for us."
Find out more about Mollie Connect.
The results
Stardekk says that using Mollie Connect has helped them streamline operations and offer their users a better experience than ever. The integration was easy to implement and user-friendly, making the whole process smooth and efficient. Here are a few key results:
Customer growth: By allowing Stardekk to quickly and easily onboard customers, Connect has helped them double their total users in under a year.
Transaction volume: Stardekk tripled the total volume of payments processed through Mollie Connect in the same period. They say that growth is down to the seamless and bespoke payment experience their users can now offer guests.
Efficiency and customer satisfaction: Mollie Connect’s seamless integration and user-friendly interface have streamlined payment processes for Stardekk users. With fewer manual procedures and faster transaction processing, Stardekk now offers users improved efficiency and a superior guest experience.
"Connect helps our customers set up payments extremely quickly,” Niels explains. “With other solutions, it could take weeks, but with Connect, our customers can onboard very quickly and access all the payment methods and options they need. We never have any payment complaints, which tells you all you need to know. And because of that, we also don't need our own in-house support specialists, reducing costs for our business."
Niels says that Connect is essential to Stardekk’s future growth plans. It will help them to solve challenges, expand into new markets, and enhance the payment experience for users.
"We feel like we're growing with Mollie,” Niels says. “We’re exploring opportunities together to help us stay at the forefront of our industry. It's great to have a really rewarding partnership and product experience. I am excited about what the future holds for us."
Find out more about Mollie Connect.
The results
Stardekk says that using Mollie Connect has helped them streamline operations and offer their users a better experience than ever. The integration was easy to implement and user-friendly, making the whole process smooth and efficient. Here are a few key results:
Customer growth: By allowing Stardekk to quickly and easily onboard customers, Connect has helped them double their total users in under a year.
Transaction volume: Stardekk tripled the total volume of payments processed through Mollie Connect in the same period. They say that growth is down to the seamless and bespoke payment experience their users can now offer guests.
Efficiency and customer satisfaction: Mollie Connect’s seamless integration and user-friendly interface have streamlined payment processes for Stardekk users. With fewer manual procedures and faster transaction processing, Stardekk now offers users improved efficiency and a superior guest experience.
"Connect helps our customers set up payments extremely quickly,” Niels explains. “With other solutions, it could take weeks, but with Connect, our customers can onboard very quickly and access all the payment methods and options they need. We never have any payment complaints, which tells you all you need to know. And because of that, we also don't need our own in-house support specialists, reducing costs for our business."
Niels says that Connect is essential to Stardekk’s future growth plans. It will help them to solve challenges, expand into new markets, and enhance the payment experience for users.
"We feel like we're growing with Mollie,” Niels says. “We’re exploring opportunities together to help us stay at the forefront of our industry. It's great to have a really rewarding partnership and product experience. I am excited about what the future holds for us."
Find out more about Mollie Connect.
The results
Stardekk says that using Mollie Connect has helped them streamline operations and offer their users a better experience than ever. The integration was easy to implement and user-friendly, making the whole process smooth and efficient. Here are a few key results:
Customer growth: By allowing Stardekk to quickly and easily onboard customers, Connect has helped them double their total users in under a year.
Transaction volume: Stardekk tripled the total volume of payments processed through Mollie Connect in the same period. They say that growth is down to the seamless and bespoke payment experience their users can now offer guests.
Efficiency and customer satisfaction: Mollie Connect’s seamless integration and user-friendly interface have streamlined payment processes for Stardekk users. With fewer manual procedures and faster transaction processing, Stardekk now offers users improved efficiency and a superior guest experience.
"Connect helps our customers set up payments extremely quickly,” Niels explains. “With other solutions, it could take weeks, but with Connect, our customers can onboard very quickly and access all the payment methods and options they need. We never have any payment complaints, which tells you all you need to know. And because of that, we also don't need our own in-house support specialists, reducing costs for our business."
Niels says that Connect is essential to Stardekk’s future growth plans. It will help them to solve challenges, expand into new markets, and enhance the payment experience for users.
"We feel like we're growing with Mollie,” Niels says. “We’re exploring opportunities together to help us stay at the forefront of our industry. It's great to have a really rewarding partnership and product experience. I am excited about what the future holds for us."
Find out more about Mollie Connect.
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Simplify payments and money management
Drive revenue, reduce costs, and manage funds with Mollie.
Simplify payments and money management
Drive revenue, reduce costs, and manage funds with Mollie.
Simplify payments and money management
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